Marketplace Terms and Conditions

These terms are supplemental to the Pharmacy Terms and Conditions which govern the Pharmacy’s Agreement with PharmAppy Services Limited (“we,” “us,” “our”). Capitalised words used in these terms have the meaning given to them in the Pharmacy Terms and Conditions unless otherwise defined below.

These terms apply to you if you choose to receive the Marketplace Services, a service that is available to any pharmacy customers with an Agreement with PharmAppy.

From time to time, we may make changes to these terms and shall notify you of such changes. By continuing to access the Marketplace Services following notification of any changes to these terms, you are deemed to have accepted any such changes.

Your existing Agreement with us will continue in full force and effect for your Subscription Term.

What is PharmAppy Marketplace

Through PharmAppy Marketplace, we will actively market and match your Pharmacy to existing patients coming onboard the PharmAppy App for a convenient way to obtain:



(collectively “Marketplace Services”)

Receiving the Marketplace Services enables your Pharmacy to be matched to any patients who download the PharmAppy App within your vicinity and who have been invited by a pharmacy.

Whilst you are receiving the Marketplace Services (“Marketplace Pharmacy”), your offerings will continue to be offered exclusively to patients who have already joined your pharmacy with no changes to the service or any additional cost.

As a Marketplace Pharmacy: 

  1. You will be promoted to patients who are joining the App for their prescriptions who have been invited by a Pharmacy; and
  2. You will be promoted to existing patients for service bookings at no additional cost.


Pharmacies that are not Marketplace Pharmacies:

  1. Are still able to invite all of their existing patients to connect with their pharmacy on the App.
  2. Are available to patients who are looking for the pharmacy which invited them.
  3. Are not available to patients who declared they are not invited by a pharmacy.


Terms and conditions of sale


You acknowledge and agree that:

1.     PharmAppy Marketplace provides an online location for Pharmacies to sell and buyers to purchase products and services;

2.     While we shall accept binding sales, on behalf of Pharmacies, we are not a party to the transaction between the Pharmacy and the End-User; and

3.     A contract for the sale and purchase of a product or service will come into force between you and the End-User, and accordingly you commit to selling the relevant product or service, upon the End-User’s confirmation of purchase via PharmAppy Marketplace.


Rules about your listings and content



We will display product or service listings shared by you (each a "Product Listing") together with any other content, data or information shared by you or on your behalf (together with Product Listings your “Seller Content”) on the App.


Your Seller Content, and the use of the Seller Content by us in accordance with these terms, must be accurate, complete, and truthful. Your Seller Content must be appropriate, civil, and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet, and must not:

·       be offensive, obscene, indecent, pornographic, lewd, suggestive, or sexually explicit;

·       depict violence in an explicit, graphic, or gratuitous manner; or

·       be blasphemous, in breach of racial or religious hatred or discrimination legislation;

·       be deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory;

·       cause annoyance, inconvenience, or needless anxiety to any person; or

·       constitute spam.

Your Seller Content must not be illegal or unlawful, infringe any person's legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your Seller Content must not infringe or breach:

·       any copyright, moral right, database right, trademark right, design right, right in passing off or other intellectual property right;

·       any right of confidence, right of privacy or right under data protection legislation;

·       any contractual obligation owed to any person; or

·       any court order.

You must not submit to the PharmAppy Marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

You must not interfere with a transaction by: (i) contacting another user to buy or sell an item listed on PharmAppy Marketplace outside of PharmAppy Marketplace; or (ii) communicating with an End-User involved in an active or completed transaction to warn them away from a particular buyer, seller or item; or (iii) contacting another End-User with the intent to collect any payments.

We may periodically review your Seller Content and we reserve the right to remove any Seller content in our discretion for any reason whatsoever.

If you learn of any unlawful material or activity on PharmAppy Marketplace, or any material or activity that breaches these terms, you will notify us promptly.


Even if we host and display your Seller Content on the App, you are solely responsible for the contents of your Seller Content. You must ensure that all Seller Content is true, accurate and complete at all times, including, without limitation, the description, price, applicable taxes or fees, delivery information, required legal disclosures and other advertisement, offer or promotional content. You are solely responsible for setting the price of products or services you offer.


You are responsible for displaying, keeping up to date and honouring any sales, returns and/or privacy policies, and all other relevant terms or information or disclosures related to your Product Listings that you want to apply to your interactions with End-Users or that are otherwise required by law. Any such terms, information or disclosures do not bind us and must not conflict with these terms, or our other applicable terms and policies.



Our rights to use your content


You grant us a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, royalty-free, worldwide licence to host, use, distribute, modify, run, copy, publicly perform, make available, display, translate and create derivative works of the Seller Content, in connection with the Marketplace Services. You represent and warrant that you have all necessary rights in Seller Content to grant us the licences and rights set forth in these terms.


You grant to us the right to sub-license the rights licensed under section.

Without prejudice to our other rights under our Agreement, if you breach our rules on Seller Content in any way, or if we reasonably suspect that you have breached our rules on Seller Content, we may delete, unpublish or edit any or all of your Seller Content.




Your products and services


Your products and services, Seller Content and use of the App must comply at all times with these terms, our other applicable terms and policies, and applicable laws, rules, and regulations. You agree that you are solely responsible for determining that the Marketplace Services are suitable for your intended use.


Without limiting the generality of the policies set forth above, you are expressly prohibited from displaying, promoting, offering, marketing, or selling counterfeit or pirated products or services through the Marketplace Services.


You are responsible for providing, managing, paying for, and fulfilling any sales, warranty, and customer service, returns or refunds to End-Users in connection with your use of the Marketplace Services.


As between us, you are solely responsible for any defect or non-conformity in any product or service that you offer and for complying with any recall or safety alert, or similar direction or notice, with respect to any product or service related to your Product Listings. You agree to promptly remove any Product Listing upon issuance of any recall or safety alert, or similar direction or notice, or claim of infringement of intellectual property rights with respect to products or services relating to your Product Listings.


We may review your Seller Content to ensure the integrity of our services, but this does not change your obligations to us or to End-Users. These reviews may include automated or other audits of your Seller Content to verify compliance with these terms and applicable law, but do not mean that we assume any responsibility or liability, or otherwise agree to modify your responsibilities and liabilities under our Agreement and applicable law.


Our services

If you choose to receive the Marketplace Services, we will:

  1. onboard and offboard each Marketplace Pharmacy to the Marketplace;
  2. help you monitor the platform for overdue orders and remind Marketplace Pharmacies periodically to stay within their service level agreement



You may use third-party service providers only as permitted by these terms. As used in these terms, a "Service Provider" means anyone who directly or indirectly provides services to you or to third parties on your behalf. You may use Service Providers in connection with the Marketplace Services only if you ensure that they comply with these terms. You are solely responsible for the acts or omissions of your Service Providers, and a failure to comply with these terms by any of your Service Providers will be deemed a breach by you.


PharmAppy’s role as a marketplace


You acknowledge that:

·       we do not confirm the identity of all marketplace End-Users, check their credit worthiness or bona fides, or otherwise vet them;

·       we are not party to any contract for the sale or purchase of products and services advertised on the PharmAppy Marketplace;

·       we are not involved in any transaction between you and an End-User in any way, save that we facilitate a marketplace for buyers and sellers and process payments on your behalf;

·       we are not the agents for any buyer or seller,


and accordingly, we will not be liable to any person in relation to the offer for sale, sale or purchase of any products and services advertised on PharmAppy Marketplace. Furthermore, we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or purchase of any products and services and will have no obligation to mediate between the parties to any such contract.

We do not guarantee any commercial results concerning the use of the PharmAppy Marketplace.

To the maximum extent permitted by applicable law and subject to clause 15 (Limitation of Liability) of the Pharmacy Terms and Conditions, we exclude
all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law to the fullest extent permitted by applicable law, relating to our Agreement, our marketplace and the use of our marketplace.

Charges and payments

The Charges relating to the Marketplace Services are set out below.

In this section:

·       Contract” means the contract between an End-User and a Pharmacy for a Service Booking made via the App which has been confirmed by the Pharmacy.

·       Our Fee” means 10% commission.

·       Service Booking” means a booking made by an End-User with a Pharmacy for a private (non-NHS) service booking via the App.

·       Service Booking Cost” means the sum payable by the End-User in respect of a Service Booking. The Service Booking Cost payment sent to you will be subject to our Fee.


Each Contract entered into for a Service Booking made via the App is subject to Our Fee.

You shall receive payment of the Service Booking Cost applicable for each Contract through a Stripe Connected Account. Payment of the Service Booking Cost will be subject to Our Fee.

Worked Example:

Service Booking Cost: £100

Our Fee: £10

Payment made to you via Stripe: £90

Joining and leaving PharmAppy Marketplace


Every Customer with an Agreement with PharmAppy is eligible to be a part of PharmAppy Marketplace.

If you do not want to receive the Marketplace Services, you can leave the PharmAppy Marketplace at any point by informing us in writing. Our provision of the Marketplace Services to you will persist until the end of the calendar month on which you give notice, after which the Marketplace Services will terminate.