Crwys Pharmacy · Cardiff
How Crwys Pharmacy generated 611 service bookings in a single month
A 482% increase in bookings in just one month, powered by a more connected patient journey.
611
service bookings generated in October
482%
increase from September to October
The story
A more connected pharmacy in Cardiff.
Crwys Pharmacy in Cardiff is showing what a more connected pharmacy can look like.
By bringing patient discovery, digital access and service bookings together through the PharmAppy ecosystem, the pharmacy has created a patient journey designed to turn demand into measurable activity.
In September, Crwys Pharmacy generated 105 service bookings through the platform. In October, that increased to 611 bookings, a 482% month-on-month increase. The momentum has continued into November, with 175 bookings generated in the first nine days alone.
Key results
The results at a glance
611
service bookings in October
105 → 611
September to October
482%
month-on-month increase
175
bookings in the first nine days of November
More than a booking platform
Not another booking tool. A connected pharmacy.
Independent pharmacies increasingly operate across websites, apps, search engines, booking platforms, PMRs, service platforms and delivery systems. When those systems operate independently, the patient journey becomes fragmented and pharmacy teams are left managing technology that doesn’t communicate.
PharmAppy is designed differently. The patient can discover the pharmacy, understand the services available, book, order and interact digitally, while the pharmacy’s technology connects into the systems already powering its day-to-day operation.
Disconnected
Separate systems. A fragmented patient journey.
Connected
One patient journey. One connected ecosystem.
The connected patient journey
Discover. Engage. Book. Connect. Grow.
- 01
Discover
Patients need to find the pharmacy when they are actively searching for healthcare services. AppyFind® supports ongoing visibility across Google and emerging AI search platforms.
- 02
Engage
The pharmacy website gives patients a clear digital route into the pharmacy, its services and its wider offering.
- 03
Book
Patients can move directly from discovering a service to booking it online, reducing friction in the patient journey.
- 04
Connect
PharmAppy connects into TITAN and TITANVERSE so the digital patient journey isn’t operating separately from the pharmacy’s wider technology.
- 05
Grow
More visibility and easier access create more opportunities for service bookings and private service revenue.
Everything works better when everything works together.
From 105 to 611
Bookings up 482% in a month.
November’s figure covers the first nine days only, so it is not a full-month comparison.
Building a more sustainable pharmacy
The sustainable pharmacy is connected.
Sustainable community pharmacy cannot rely solely on traditional dispensing income. Pharmacies are expanding into clinical and private services, but sustainable growth requires more than simply offering those services. Patients need to be able to find them, understand them and book them. Technology should then support that journey without creating additional disconnected systems for pharmacy teams to manage.
Crwys Pharmacy demonstrates what this can look like in practice. Not another piece of software. One ecosystem connecting the pharmacy and its patients.
- 01
More patients can discover available services.
- 02
More demand can be converted into bookings.
- 03
More of the patient journey can happen digitally.
- 04
Systems communicate rather than operate in isolation.
- 05
Pharmacy teams have more opportunities to grow private and clinical services.
The PharmAppy ecosystem
One pharmacy. One patient journey. One connected ecosystem.
These aren’t separate products sitting side by side. A patient moves naturally between discovery, booking, ordering and ongoing interaction with their pharmacy, while the pharmacy’s systems stay connected behind the scenes.
- Crwys Pharmacy
- AppyFind®
- Pharmacy Website
- NHS-integrated Patient App
- Online Service Bookings
- Patient Ordering
- AppyRoute® / Delivery
- TITANVERSE
- TITAN
Why this matters
Real bookings from a real independent pharmacy.
These aren’t theoretical benefits. Every additional service booking creates another opportunity for the pharmacy to serve a patient and grow revenue outside traditional dispensing. The Crwys Pharmacy results demonstrate the potential when digital visibility, patient access, bookings and pharmacy technology are treated as one connected journey rather than separate systems.
The result
105611
From 105 bookings to 611 in one month.
+482%
month-on-month, September to October
175
more in the first nine days of November
Crwys Pharmacy is demonstrating what becomes possible when the patient journey is connected. More visibility. Easier access. More service bookings. More opportunities to grow private services. And technology that works together rather than creating another disconnected system.
The sustainable pharmacy is connected. PharmAppy brings it together in one ecosystem.
Figures are service bookings generated through the PharmAppy platform for Crwys Pharmacy. November covers the first nine days.
Build your connected pharmacy
One pharmacy. One patient journey. One connected ecosystem.