Top of Google. A full booking calendar.
How Carlton Pharmacy used AppyFind®, the app, and three websites to turn local search into bookings, and why the team embedding them made the difference.
1,000+
bookings in the last few months. Up 25% last month, since AppyFind®.
AppyFind®
Search Burton upon Trent. Carlton comes up first.
Type “best pharmacy in Burton upon Trent” and Carlton Pharmacy is the top result. AppyFind® is how new patients discover them.
One calendar
Three front doors. One booking calendar.
The pharmacy website brought in so many bookings that Imran invested further: a travel clinic site, then an aesthetics site. All three feed the same TITANVERSE calendar.
- >1,000bookingsUp 25% last month
- >6,800orders
- >1,600patients
How they did it
The team embedded the tools into the day.
- 01
QR codes in the consultation room
The posters are on the wall behind the desk. A patient already in the chair can see the app and the website, and scan before they leave.
- 02
Patients go to the app and the websites
If someone still rings, or walks in without booking, the team points them there for next time. It is said in the room, as part of the appointment.
- 03
Ordering and booking is digital
Repeat orders and service bookings happen online. The booking calendar is full. That is what embedding the tools looks like.
“Why would I not embed it? It makes my team’s lives easier and we get many more bookings.”
Time back
3,000
phone calls, handed back
Imran estimates two or three calls per order for some patients. One to place the order. One to chase it. Sometimes a third. Across the pharmacy, that is about 3,000 calls the team no longer has to take.
Those calls were counter time. Time spent confirming an order, then ringing back because it was ready, instead of being with the person already in the room.
The tools did not do this on their own.
AppyFind® put Carlton at the top of Google. The app and the websites turned that into bookings, because the team embedded them into the day.